Shipping policy
Shipping Policy
Thank you for choosing us to support your wellness journey. Below you’ll find details about how we process and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
During peak times (sales, holidays), processing may take slightly longer.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- International: 10–20 business days
Please note: Delivery times are estimates and may vary due to carrier delays, customs, or high demand.
Shipping Rates
Shipping costs are calculated at checkout based on your location.
We may offer:
- Free shipping promotions
- Flat-rate shipping options
- Limited-time discounted shipping
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking updates to appear.
If you do not receive tracking information, contact us at:
[your email here]
Multiple Shipments
Orders may arrive in separate packages. This is because we work with multiple fulfillment partners to deliver your items as quickly as possible.
Incorrect Address Policy
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us within 12 hours of placing your order.
Delays, Lost, or Stolen Packages
We are not responsible for shipping delays caused by:
- Carrier issues
- Weather conditions
- Customs processing
If your package is lost or delayed, please contact us, and we will do our best to assist you.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at:
restorelabsstore@gmail.com